Frequently Asked Questions

No. You can come and see us at any time.

Upon arrival, you will be greeted by a member of our patient care team, who will confirm your personal details and consent for treatment. The podiatrist will take a full medical history, assess your feet and then carry out any treatments required at the time. Finally, you will leave with a treatment plan detailing what condition you have, what is causing it and what we can do to resolve it.

Payment by card (visa or mastercard ) is preferable but we also accept cash. Unfortunately we do not accept American Express (AMEX).

Absolutely. There are always emergency slots available for new and existing customers to ensure they are seen as quickly as possible when they are most in need. Just let the reception team know it is an emergency.

This varies depending on the type of appointment. Please bring a list of your medication to your initial consultation.

If you are booked for a musculoskeletal assessment we advise that you wear the footwear you are most active in and/or the footwear you spend most of your time in. It is also recommended that you bring comfortable clothing (a t-shirt, shorts or joggers) so that you can move around freely.

Although we don’t carry out home visits, we are pleased to recommend podiatrist Mrs Nicky Bradshaw as she covers the Horsham area. Please contact her directly on 07393 640438 or email at nickwbradshaw@yahoo.co.uk

There is free parking at the front of the Clinic. You will need to pop inside and collect a red tray which has a parking permit attached.

There are 2 small steps into the clinic, so we are unable to accommodate wheelchairs. A home visit may be more suitable.

When you book your appointment, you are holding a space on our calendar that is no longer available to other clients. If you are unable to make your appointment, please ensure you let us know by phone as soon as possible, so that we can offer it to other clients who may be in urgent need of treatment.

If cancellation is necessary, we require that you let us know at least 24 hours in advance to avoid being charged at a 50% fee. You can call us on 01403 249083 and leave a message if the line is busy, or if you are calling outside opening hours. Alternatively, you can send an email to horsham@feetandmotion.co.uk

If you wish to change the date of your appointment, please contact us with plenty of notice, so that we can offer you a new slot within a time that suits your needs.

Privacy Statement.

We collect certain data from you to meet mandatory requirements regarding medical notes. There is a legal requirement to keep medical notes for a period of time after treatment. This can vary in length depending on your age and ability to consent but will be for a minimum of eight years after your last contact/treatment. Your details will be destroyed after this period. Please note if you do not consent we will be unable to carry out any assessment or treatment. When you attend your appointment at Feet & Motion Ltd you will be asked to complete a patient registration form as well as a medical history form and consent to treatment form. These forms are all added to your clinical records. We are required by our professional body, The Royal College of Podiatry, to ask our patients to complete these for legal reasons. The patient registration form will include a section for Data Consent.

We collect data to assist in the administration of our business to provide you with an efficient service. We take your privacy seriously and will take all reasonable steps to ensure the protection of your data.

Your clinical records and notes are stored by Cliniko, an encrypted software package. Our clinic computers and software are all password protected and we regularly update our anti-virus software. We use DNA Payments for card processing and are compliant with PCI DSS (Payment Card Industry Data Security Standards).

June 2022